Returns & Shipping

Processing Time

  • Prints: Usually ships within 5–10 business days.
  • Handmade & Limited Editions: Made-to-order; allow 2–4 weeks for production.

Shipping

  • Israel: 3–7 business days (tracked). Local pickup by appointment in Ramat Efal.
  • International: 7–14 business days (tracked). Delays may occur due to customs or carriers.
  • Shipping times are estimates only. We are not responsible for delays once an order has been handed to the carrier.

Costs

  • Shipping costs are calculated at checkout according to address and size/weight.
  • Oversized or framed works may require a custom shipping quote.
  • Customers are responsible for providing the correct shipping address. We are not liable for lost or delayed packages caused by incorrect information.

Customs & Duties

  • International orders may be subject to import duties, VAT, or local taxes. These charges are the buyer’s sole responsibility and are non-refundable.

Returns & Exchanges

  • All sales are final. Because each artwork is framed, unique, or made to order, we do not accept returns or exchanges under any circumstances.
  • Exceptions may be considered only in rare cases and strictly at our sole discretion.
  • Any approved return/exchange will require prior written authorization and must follow the instructions we provide. Unauthorized returns will not be accepted.

Damages in Transit

  • If your artwork arrives damaged, you must notify us within 48 hours of delivery with clear photos of the item, packaging, and shipping label.
  • We reserve the right to determine the appropriate solution: repair, replacement, credit, or refund.
  • Claims submitted after 48 hours cannot be honored.

Liability Disclaimer

  • Once an order has been shipped, risk of loss passes to the customer.
  • We are not responsible for delays, damage, or loss caused by shipping carriers, customs, or circumstances beyond our control.
  • Our maximum liability is limited to the amount you paid for the specific order.

Taxes & Duties

All prices on our website include 18% VAT for orders within Israel. For international orders, local customs duties or import taxes may apply upon delivery, depending on your country’s regulations. These charges are not included at checkout and are the customer’s responsibility.